Urban Wolf Wear – Return & Refund Policy

1. Overview

At Urban Wolf Wear, your satisfaction is our priority. If you’re not happy with your purchase, we offer easy returns and refunds under the following conditions.

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2. Return Eligibility

To qualify for a return or refund:

• Items must be in original condition: unworn, unwashed, with tags and packaging intact.

• Returned within 30 days from the delivery date.

• Not final-sale items (e.g., custom orders, limited-edition releases).

Note: Clearance or heavily discounted items may be final sale—check individual product listings.

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3. How to Initiate a Return

1. Contact us at support@urbanwolfwear.com with:

   • Your order number

   • Item(s) and reason for return

2. We’ll send you a Return Authorization (RA) number and shipping label (if applicable).

3. Pack items securely, affix the RA #, and ship within 7 days of receiving the label.

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4. Return Shipping

• Free domestic return shipping for orders over ₹3,000.

• For orders under ₹3,000 or international, return shipping is the customer’s responsibility unless the product is faulty/damaged.

• Tip: Use a trackable shipping method and retain your receipt.

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5. Inspection & Refund Processing

• Once we receive your return, our team inspects the items for eligibility.

• We aim to process your return within 5–7 business days.

• If approved, a refund will be issued to the original payment method:

  • Credit/debit cards: 5–10 business days to reflect on your statement.

  • Wallets/UPI/bank transfers: typically 3–5 business days.

• We’ll notify you via email at each step.

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6. Exchanges

• Want a different size or color?

• Let us know when initiating the return—we’ll ship your replacement after receiving and inspecting the original item.

• If the new item costs more, we’ll request payment for the difference; refunds issued for lower-priced exchanges.

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7. Non‑Returnable Items

The following items cannot be returned:

• Custom or personalized pieces

• Limited-edition/collaborative pieces marked “Final Sale”

• Undergarments, swimwear, or accessories, for hygiene reasons

• Damaged after delivery due to misuse

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8. Defective or Damaged Items

We stand behind the quality of our products. If your item arrives defective or damaged:

1. Email us within 48 hours of delivery.

2. Include photos showing the damage.

3. We’ll email you a pre-paid return label.

4. After inspection, we’ll offer a full refund or replacement at no extra cost.

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9. Order Cancellations

• Orders can be canceled before shipment at no charge.

• Once shipped, you’ll need to follow the return process once you receive the item.

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10. Policy Changes

We may update this policy occasionally. Changes will be reflected on our Returns & Refunds webpage with the revision date clearly stated. Your purchase will be subject to the policy in effect at the time of the order.

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✅ Summary Table

Item Condition	Days to Return	Refund Type	Return Shipping
New & unworn	7 days	Original method	Free (India ₹3,000+), otherwise pay
Damaged/defective	48 hrs	Full/replace	We cover cost
Custom/Final Sale	—	No return	—

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If you have any questions or need help, our support team is here for you:

Call Us: +91 9653140138

Mail: support@urbanwolfwear.com

Response Time: Within 24 hours (Mon–Sat)

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By making a purchase at Urban Wolf Wear, you agree to the above Return & Refund Policy.